Meet the team

  • Marion Jones

    Marion Jones

    BA Hons, ACII, Chartered Insurer
    Managing Director

    Marion is the founder and Managing Director of Spotlite Claims Ltd. After completing a 3-year graduate trainee position at the RSA. She became an entertainment claims adjuster in 1988.

    A fluent French and German speaker, over the last 30+ years, she has handled some of the most complex international entertainment claims, encompassing both property damage and shoot interruption in film, TV and advertising arenas and several significant UK and international studio and back-lot fires. During the pandemic, she coordinated the handling of large volumes of COVID-19 shut-down claims for all sectors of the entertainment industry, including promoters of rock and pop events and film and TV.

  • James Erne

    James Erne

    BA Hons, Cert CII
    Senior Adjuster

    James is a senior complex claims adjuster at Spotlite. He joined the team in 2017 and has quickly established a reputation in the UK and internationally for his technical expertise and attention to detail.

    He handles the more complex film, television and advertising claims, including time element. His previous 10+ years’ experience as a commercial claims handler and Divisional Claims Manager for a major UK broking firm enables him to understand and expertly balance the different interests and needs of the various stakeholders in any claim situation.

  • Nichola Street

    Nichola Street

    Senior Adjuster

    Nichola is a senior adjuster at Spotlite. She joined the team in 2014 and handles a wide range of TV broadcast, studio and film and advertising claims in the UK and overseas. Her expertise encompasses property, liability and time element losses.

    With excellent organisational skills, she expertly handles high volumes of claims with a cool head. She is a skilled communicator able to convey complicated information in an easy-to-understand manner.

    Nichola is currently studying for her CII exams.

  • Alex Nicoll

    Alex Nicoll

    LLB Hons, Los Angeles Film School Degree in Film Studies
    Senior Adjuster

    Alex is a senior adjuster at Spotlite, working on a broad portfolio of film, TV and contingency claims. He joined the Spotlite team in 2022 from the then Department of Culture Media and Sport, where for 2 years, he led on contract and project management for the team overseeing the UK Government’s GBP 500 million COVID-19 Film & TV Restart scheme.

    Having initially studied law, Alex’s previous career encompasses film and TV underwriting and broking in the London market. After completing an intensive one-year film school course in LA, he also produced several TV projects in the US and back in the UK. He is uniquely placed to understand all aspects of the entertainment adjuster role. Alex also has a working knowledge of Spanish.

  • Steven Jones

    Steven Jones

    BA Hons
    Senior Adjuster

    Steve joined Spotlite in 2014, having worked previously as a senior manager in the live entertainment and ticketing software industries for many years. He is a senior adjuster specializing in non-appearance and cancellation claims for UK and European Insurers.

    Where his background of working in arts management and ticketing helps him both to quantify losses accurately and to understand the challenges faced by the live entertainment industry, Steve handled very large volumes of cancellation and rescheduling claims in 2020-2022 due to the covid 19 pandemic.

  • Hannah Hendricks

    Hannah Hendricks

    Dip CII
    Trainee Adjuster

    Hannah joined Spotlite in June 2022 as an adjusting assistant, training to become a full-time adjuster in June 2023. She started her career in insurance in 2019 and spent 3 years as part of a claims team for an independent broker, handling household, motor, high net worth and commercial liability claims.

    She completed her DIP CII exams in March 2023 and is currently entering end point assessment for her Apprenticeship to gain a level 4 qualification in insurance.

    At Spotlite, Hannah works with the other adjusters on the full spectrum of production losses. She has her own cases specialising in material damage and low to medium-value time element losses. She has quickly demonstrated a particular aptitude for production auditing and fast claims turnaround. Hannah has a working knowledge of French.

  • Janine Phillips

    Janine Phillips

    Assistant Office Manager

    Janine joined Spotlite during the pandemic in 2020, having worked for 5 years as a service manager in facilities management.

    She was initially appointed as an administrator and adjusting assistant at Spotlite where she quickly demonstrated an ability to work calmly and efficiently in a high-volume claims environment and was promoted to Assistant Office Manager in 2021.

    Janine supports the adjusting team and is responsible for SLA compliance and quality assurance.

  • Lesley Gallichan

    Lesley Gallichan

    Office Manager

    Lesley is our Office Manager and has been at Spotlite since the company was founded. Her attention to detail and nearly 20 years of experience in the entertainment insurance claims sector help to ensure that the team stays focused on delivering a fast and efficient service, meeting and, where possible, exceeding client expectations.